Refund policy

Returns & Exchanges

Because all JTZ Wearable Art products are made-to-order, we are unable to accept returns or exchanges for incorrect size selections, change of mind, or buyer's remorse. We encourage you to review sizing charts carefully before ordering.

Damaged or Defective Items

If your item arrives damaged or has a manufacturing defect, please contact us at jtmariotte@gmail.com within 30 days of delivery with:

• A clear photo of the defect or damage
• Your order number

We'll arrange a free reprint or refund at no cost to you.

Wrong Item Received

If you received the wrong item, contact us within 30 days and we'll make it right immediately.

Non-Returnable Items

We cannot accept returns on sale items or gift cards.

Refunds

Approved refunds will be processed to your original payment method within 10 business days.

EU Customers

If your order is shipped to the European Union, you have the right to cancel within 14 days of receipt for any reason, provided the item is unworn, unused, with tags and original packaging.